Any request for product return, whether it is considered new or defective, must have a “Return Merchandise Authorization” (RMA) number. To obtain an RMA number, please call us at 888-497-3666 extension 2 and speak with one of our customer service representatives. Please have available the following information: quantity, part number and original invoice number. Make sure you place the RMA number on the outside of the return products package in bold letters – please do not write the RMA number on the product packaging/box. You may also place a copy of the RMA number on the shipping box as a packing slip or inside the box of returns.Please return only the parts that are on the RMA. If you need parts to be added or deleted please call before you return the product. Premier Performance will not be responsible for product returned with out a valid RMA number.
New returns must be goods originally purchased from Premier Performance, Inc. and are assumed to be in saleable condition. Any re-boxing or labor incurred to re-sell returned product may be subject to an appropriate fee. You will see the fee clearly marked as a separate line item on your credit invoice. Exhaust systems that are returned will automatically be assessed a $25 re-boxing fee due to the condition of the boxes on all returns. Any product that is damaged as to render it non-saleable will be refused. The package must be shipped to Premier with all shipping costs prepaid. Items that are out for more than 365 days will be assessed a 25% handling charge.
Reason for new return refusal:
- Special Orders
- Replacement components
- Product was installed
- Obsolete or discontinued items
Defective returns are defined as product that is defective in materials and/or workmanship and may require manufacturer approval before any credit invoice is issued. Defective returns will also require a reasonably detailed description of defect before an RMA number is issued. If a detailed description is not provided, it may result in the manufacturer denying credit. Certain manufacturers require you to deal directly with them and we will let you know this at the time of request.
New returns and defective returns must be issued a separate RMA.
Shortage Claims / Shipping Errors:
Please inspect all shipments carefully upon receipt from the delivery provider. In order to provide the correct parts and or credit due, you must notify a Premier Representative within 48 hours. Any claims of shortage after the allotted 48hours may not be honored.
Damaged goods during shipping:
Truck freight shipments should always be inspected at the time of delivery. Any obvious visible damage should be noted upon signing the bill of lading. After closer visual inspection when unpacking, any claim must be made by the customer to the freight company. UPS shipments: for any lost or damaged shipment, please contact your Premier Performance, Inc representative following the above shortage claims / shipping errors section. We will process the claim on your behalf.
Drop Shipments / Special Orders / Refused Orders:
Premier reserves the right to charge restocking fees to any refused or cancelled orders. This covers any cost involved in returning product to the manufacturer. Special orders will be assessed a 25% restocking fee.
Credits will be issued upon receipt and approval of the returned products. Please allow 5 business days from the date we receive the returned product to process the RMA and issue the credit.